Course Curriculum

What to expect

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Set the Stage Workbook

Who needs this?

Core skills and how to use them

Case study 1 explanation

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Start the Chat Workbook

First impressions

The rhythm of the conversation

Elicit-Provide-Elicit

Asking the right questions and listening better

Using inclusive language

Getting permission

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Handling Resistance workbook

Recognizing resistance

Dealing with resistance

Recognizing ambivalence

Readiness for change

Questions as a ranking system